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PsychiatryOnline Help

(Librarians: Also visit our Librarian Resource Page)

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Technical Support
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Ordering Information
Frequently Asked Questions About Subscriptions

CUSTOMER SERVICE


Need help with your subscription or subscription renewal? Have other questions? Please contact Customer Service:

Email:

PsychiatryOnline@psych.org

Telephone:

1-800-368-5777 (in the U.S.) or 1-703-907-7322 (outside the U.S.) 9:00 AM to 5:30 PM Eastern Time, Monday through Friday

Institutional Subscribers: Visit our Librarian Resource Page, or contact Christopher Keene, Sales Manager, by email at institutions@psych.org or by telephone at 1-800-368-5777 ext. 8538 or 1-703-907-8538.

TECHNICAL SUPPORT

Trouble Logging In?


Forgot your username or password?
Forgot your username or password? Retrieve your login information using our online Password Reminder—look for the "Log In" links at www.psychiatryonline.org. We will email the login information for your account to the email address you supplied at registration. To avoid our reminder message being seen as spam, please first add PsychiatryOnline@psych.org to your “safe senders” list in your email software.

Email reminder failed?
Perhaps your email address has changed since you registered. Please contact Customer Service.

Username and/or password don’t match a current account?
Please contact Customer Service.

Display/Browser Support


Why don’t I see more of the page when I go to a chapter?
How much of the page you see depends on your monitor screen resolution. We recommend viewing PsychiatryOnline at a screen resolution of 1024 x 768 (for best results) or 800 x 600 (minimum supported resolution).

Which browsers and platforms are supported? Which are not supported?
PsychiatryOnline currently supports most recent releases of the following browsers: Microsoft Internet Explorer, Mozilla Firefox, Apple Safari, and Google Chrome on Windows and Mac operating systems.

Viewing on Mobile Devices

If you are accessing PsychiatryOnline on a web-capable mobile device (such as a smartphone), display of most pages and content will automatically be optimized for mobile viewing.

Institutional/Library Users :

If your access is via your institution or library, you must be within your institution’s Wi-Fi network with a recognized IP address. To access personalization features, you will be asked to log in to your "My POL" account. To create or update an account, go to http://www.psychiatryonline.org from a desktop or laptop computer while authenticated by your institutional subscription, click the “My POL” link from the homepage, and follow the instructions. (Accounts cannot be created or updated from a mobile device.)

What are the technical requirements for viewing on mobile devices?

  • PsychiatryOnline will accommodate a minimum screen resolution of 320 x 240 pixels.
  • Supported mobile operating systems include, but are not limited to: iOS 1.0 and above, Android 1.0 and above, Blackberry, iPhone, iPod touch.
  • The leading products from the top mobile manufacturers in the United States by web usage are supported.

What pages are optimized for viewing with mobile devices?

Most mobile browsers are limited in their ability to transmit large files quickly, so only the most essential information is included in the mobile optimized view of PsychiatryOnline. Search and navigation are simplified as well, to better suit the small mobile screen. Mobile site users have full access to PsychiatryOnline's powerful semantic indexed search.

Mobile optimized pages include

  • Full journal issues and articles and textbook chapters (including figures, tables, and references) as well as abstract pages if the user is not signed in
  • The home page, Current Issue, Past Issues, Topics, and Search pages
  • Share and Email features

Pages that are not optimized for viewing with mobile devices (display remains as is when viewing on a desktop or laptop) include Self-Assessment/CME content, subscription/store, and informational pages.

ORDERING INFORMATION


Subscription options & ordering
Want to see descriptions of subscription options, or ready to place an order? Visit the PsychiatryOnline Store, or contact Customer Service.

Institutional subscriptions
Interested in a subscription for your organization? Start here. More questions? Contact Christopher Keene, Sales Manager, by email at institutions@psych.org or by telephone at 1-800-368-5777 ext. 8538 or 1-703-907-8538.

PsychiatryOnline can accommodate multiuser licenses by IP address and referring domain configurations.

Institutional Trials
Want to try PsychiatryOnline for free before buying? Please contact institutions@psych.org.

Pharmaceutical sales & bulk purchases
Want to make a bulk purchase for your company? Please contact Patrick Hansard, Sales & Marketing Director, by email at phansard@psych.org or by telephone at 1-703-907-7893.

Print titles
Want to buy a PsychiatryOnline book or journal (or any other titles from American Psychiatric Publishing) in print? Visit www.appi.org or call 1-800-368-5777 or 1-703-907-7322.

FREQUENTLY ASKED QUESTIONS ABOUT SUBSCRIPTIONS

Video Tutorials for Online Subscriptions

How do I subscribe?
Visit our PsychiatryOnline Store or click the “Subscriptions” link in the site footer and select the subscription option that best suits your needs, then follow the on-screen instructions to submit your credit card in our secure online store. You’ll be asked to create a username and password during the purchasing process; you can use them to access your subscription immediately after your purchase transaction is complete.

For information about site licenses for libraries and other institutions, visit our Librarian Resource Page.

Do I need a subscription to access the books and journals on this website?
You can view tables of contents and abstracts and run searches without having a subscription to give you a better idea of the range of content offered at PsychiatryOnline. However, you must purchase a subscription before you can view full text of chapters or journal articles. For more information about subscription options, including to purchase online to allow immediate access, visit our PsychiatryOnline Store or click the “Subscriptions” link in the site footer.

When does my subscription start?
Your subscription will start as soon as your payment clears. For subscriptions ordered online with a credit card, this will be immediately after the credit card transaction is complete. For orders placed via phone, fax, or mail, this will be when your payment is recorded; you will receive email notification when your subscription begins.

How will I renew my subscription?
You may renew your subscription by visiting our store at www.appi.org or by calling Customer Service at 1-800-368-5777 or 1-703-907-7322.

What books and journals do I get access to with my subscription?
We offer several subscription options. Learn more here.

Is the FOCUS journal included in PsychiatryOnline subscriptions?
FOCUS: The Journal of Lifelong Learning in Psychiatry is not included in the PsychiatryOnline subscription package. Subscribe to FOCUS here.

Does American Journal of Psychiatry CME come with my subscription?
American Journal of Psychiatry CME is a separate product that must be purchased separately from American Journal of Psychiatry subscriptions. Go to CME & Self-Assessment to see available CME courses and link to purchase information.

What if I forget my username and/or password?
You can retrieve your login information using our online Password Reminder—look for the "Sign In" links. We will email the login information for your account to the email address you supplied at registration. Or, contact Customer Service.

How do I change information in my personal profile, for example, a new email or mailing address or telephone number?
Contact Customer Service. Please be sure to include your username when communicating with us.

How private is the information that I supply when registering?
PsychiatryOnline and American Psychiatric Publishing (APP) take your privacy concerns very seriously. We are committed to protecting your personal information at all times. We appreciate that you provide us with your personal data. By sharing this information with us, you allow us to make the process of purchasing and managing your subscription more convenient, reliable, and seamless. Except for the purposes indicated in the Privacy Policy, we will NOT disclose, share, sell, or rent your email address or credit card number to any third party.

Can I share my individual subscription with others?
No. Individual subscriptions are licensed only to the user who registered. When you agreed to the Terms of Use for PsychiatryOnline, you committed to keeping your username and password confidential. You are responsible for promptly notifying Customer Service of any disclosure or unauthorized use of your username and password. In that case, you will be assigned a new username and password. You may be liable for any damages that occur prior to such notification, including charges incurred as a result of the unauthorized use of your credit card.

Can I cancel my subscription?
You may cancel your subscription at any time during your subscription. Refunds will be prorated over the remaining balance of your subscription term. To cancel, contact Customer Service.

Are American Psychological Association members or members of other related organizations eligible for discounts?
No. Only members of the American Psychiatric Association are eligible for special APA member rates.

Can I download and print the books that are included with PsychiatryOnline subscriptions?
The books are intended for online use, and cannot be downloaded to be viewed "offline" to a personal computer. However, all sections of the books have printable views.

How do I cite information I find in the PsychiatryOnline collection?
For online publications that also exist in print form, you should always cite the version you consulted. Be sure to check with your publisher about the exact format you should use for citing online resources.

We include Digital Object Identifiers (DOIs) with each resource to help you cite the online versions. DOIs are used to persistently identify content in the digital environment. Because DOIs don't change over time (even if the content is moved), they are useful for citing online information. You'll see the DOI at the top of each content section. (More info can be found at www.doi.org.)

For online books, include as much publication information as you can collect. Also include the DOI and the specific web address (URL) on which you found the cited information, along with the date you last accessed it.

Example: Tanguay PE: Autism spectrum disorders, in Dulcan's Textbook of Child and Adolescent Psychiatry. Edited by Dulcan MK. Washington, DC, American Psychiatric Publishing, 2010. DOI:10.1176/appi.books.9781585623921.455877. Available at: http://psychiatryonline.org/content.aspx?bookid=24&sectionid=1311282. Accessed March 20, 2013.

Cite online journal articles similarly to how you'd cite their print versions, including volume number, page numbers, and year (if they are included). Also include the DOI and web address (URL) on which you found the article and the date you last accessed it.

Example: Stroup TS, Lieberman JA, McEvoy JP, et al: Effectiveness of olanzapine, quetiapine, and risperidone in patients with chronic schizophrenia after discontinuing perphenazine: a CATIE study. Am J Psychiatry 164:415–427, 2007. doi:10.1176/appi.ajp.164.3.415. Available at: http://ajp.psychiatryonline.org/cgi/content/full/164/3/415 Accessed March 20, 2007.

Need permission to reprint material found at PsychiatryOnline?
For more information and to submit a request please visit Permissions, Licensing & Reprints.

CONTACTING US/FEEDBACK

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